Strengthening Customer Engagement and Retention
with VTS

Improve customer relationships

Granite was looking to improve how they managed customer relationships with the help of a standard approach that would keep the team up to date about interactions and other data.

Enhance the leasing process

Granite wanted real-time insight to enable the team to act more quickly on time-sensitive deals and speed up the leasing process.

Increase portfolio
visibility

Granite wanted an organized way to manage leasing activity so the entire team could stay up to date about portfolio performance.

Stronger customer relationships

By managing all customer relationships, including updates and interactions, with VTS TRM, Granite Properties is now able to leverage critical insights to retain high-value customers, accelerate new leasing deals, and mitigate against risk. So far, over 80 customers have updated profiles from more than 30 employees.

Accelerated transaction speed

The team at Granite now receives deal updates from brokers as they happen and has full visibility into deal history. This real-time information allows the team to respond to opportunities faster, accelerating overall deal transaction speeds. After just six months on VTS, the team has already reduced the time to convert a lead to an executed lease by 14% and they’re just getting started.

Real-time portfolio visibility

VTS ensures that the Granite team is always working from up-to-date, accurate information. Granite’s Executive team also has real-time visibility into portfolio-wide activity at their fingertips.